Privacy Policy

Last Updated:September 25th, 2023

Table of Content

1. Scope and Purpose
2. Personal Information and Non-Personal Information
3. What Kind of Personal Information Do We Collect
4. How Do We Use Your Personal Information
5. How Do We Share Your Personal Information
6. TOPRINGS LTEE’s Legal Grounds for Processing Your Personal Information
7. How Long Do We Keep Your Personal Information
8. Cookie Policy
9. How Do We Protect Your Personal Information
10. Links to Third-Party Sites
11. Protecting the Privacy of Children
12. Changes to This Privacy Policy
13. Your Rights Over Your Personal Information

1. SCOPE AND PURPOSE

TOPRINGS LTEE is an importer and assembler of specialized compressed air products whose mission is to make compressed air more accessible through an exceptional experience.

We are committed to protecting your privacy and support a general policy of openness about how we collect, use and disclose your Personal Information (as defined below). This Privacy Policy applies to information, including Personal Information collected about you by TOPRINGS LTEE. The purpose of this Privacy Policy is to inform you about TOPRINGS LTEE’s practices relating to the collection, use and disclosure of Personal Information that may be provided through access to or use of our websites or services and products or that may otherwise be collected by us.

This Privacy Policy also explains how you can contact us if you have a question about, want to make a change to or would like to delete any Personal Information that TOPRINGS LTEE may have about you. We strongly recommend that you take the time to read this Privacy Policy and retain it for future reference.

2. PERSONAL INFORMATION AND NON-PERSONAL INFORMATION

For the purpose of this Privacy Policy,

1. “Personal Information” means information about an identifiable individual; and
2. “Non-Personal Information” means information that cannot be used to identify you (for example, aggregated statistical data)

Non-Personal Information does not constitute Personal Information and any collection or processing of Non-Personal Information is not subject to collection, use or disclosure practices contemplated by this Privacy Policy. Any disclosures regarding Non-Personal Information made in this Privacy Policy are provided for informational purposes only.

Generally speaking, an individual’s business or professional contact information is not personal information, for example, an individual’s name, title, address, e-mail address or business telephone number. More specifically, and for greater certainty, under the Québec Act Respecting the Protection of Personal Information in the Private Sector, and as of September 22, 2023, sections 3 (collection, use, disclosure), 4 (retention and destruction) and 6 (data security) do not apply to information of an individual relating to the performance of a function in an enterprise, such as the name, title, position, address, e-mail address and telephone number of the individual’s workplace.

These same paragraphs also do not apply to personal information that is public information by law upon the coming into force of this policy.

3. WHAT KIND OF PERSONAL INFORMATION DO WE COLLECT

Information provided to us by you
We collect information you voluntarily provide to us, such as your name, language of communication, phone number, address, and email address when you want to learn more about TOPRINGS LTEE products and services, when you become the owner of a TOPRINGS LTEE product or when you contact our Consumer Services with your TOPRINGS LTEE products or for after-sale service.

Information collected automatically
We automatically collect information about you, such as information collected by cookies and similar technologies when you use our websites or other platforms. We may, for example, collect information about the type of device you use to access our websites, the operating system and version, your IP address, your general geographic location as indicated by your IP address, your browser type, the webpages you view on our websites, and whether and how you interact with content available on such websites.

Information collected from other sources
We may receive information about you, such as demographic information, from other sources, including third parties, such as partners with whom we offer services or engage in joint-marketing activities. We may also receive information about you from social media platforms such as Facebook and LinkedIn, for instance, when you interact with us on those platforms. We protect data obtained from third parties according to the practices described in this Privacy Policy and we also apply any additional restrictions imposed by the source of the data.

Information collected from your interactions with TOPRINGS LTEE
We have highlighted different occasions when TOPRINGS LTEE could potentially collect Personal Information from customers. The customer interactions with TOPRINGS LTEE are broken down into the following segments:

Learning about TOPRINGS LTEE
As you gather information about TOPRINGS LTEE, you may virtually or physically visit a site, browse our website, call our in-house sales representatives, physically visit a TOPRINGS LTEE-owned location, subscribe to TOPRINGS LTEE’s newsletters, participate in TOPRINGS LTEE-sponsored contests and sweepstakes or attend TOPRINGS LTEE-sponsored events. To learn more about TOPRINGS LTEE products, you may voluntarily provide Personal Information, such as your name, address and email address during these interactions. We may also collect information about you online via cookies or similar technologies when you visit our websites. Subject to our obligations under applicable anti-spam laws, we use this information to share news about events and about products offered by TOPRINGS LTEE. Additionally, IP addresses help us to better understand geographic information about visitors to our websites so that we can improve our websites for everyone.

It is our legitimate interest to process your Personal Information for these purposes.

Buying TOPRINGS LTEE products
If you decide to buy a TOPRINGS LTEE product, we offer ways for you to buy directly from us via our websites or at a TOPRINGS LTEE distributor. When you buy from us, you will be asked to provide information so that we can complete your purchase. We use this information to complete your transaction, follow up with you about your purchase, help with any delivery issues, handle returns, offer after-sale service, and other issues related to your purchase of TOPRINGS LTEE products.

Processing your Personal Information for this purpose is necessary for performance of the agreement we have with you. We only use payment information in connection with purchases of TOPRINGS LTEE products.

Registering your TOPRINGS LTEE products
As part of registering your TOPRINGS LTEE product for ownership, safety recall and warranty purposes, TOPRINGS LTEE will collect information such as your name, address, and email address. You are required to provide this information to register your TOPRINGS LTEE product. We collect this information to help establish ownership of individual TOPRINGS LTEE products, perform any safety recalls, and offer warranty and after-sale service to you.

It is our legitimate interest, and of vital interest to you in terms of safety recalls, to process your Personal Information for these purposes.

Getting help from TOPRINGS LTEE
From time to time, you may decide to contact our Customer Services for assistance with your TOPRINGS LTEE products. To be able to offer you the best service possible, we may collect certain data from you or your TOPRINGS LTEE products. We collect this information to give you the best and most efficient customer support possible.

It is our legitimate interest to process your Personal Information for these purposes.

4. HOW DO WE USE YOUR PERSONAL INFORMATION

TOPRINGS LTEE uses the data we collect to provide you with information on the TOPRINGS LTEE products and services we offer, which includes using data to improve and personalize your experience. We also use the data to communicate with you, for example, to advise you about your account, new TOPRINGS LTEE products or services available, security and other types of updates. TOPRINGS LTEE uses the data for the following purposes:

Customer support
We use data to respond to customer inquiries, diagnose product problems, repair customers’ TOPRINGS LTEE products, and provide other customer care and support services.

Security, safety, and dispute resolution
We use data to protect your security and safety, to detect and prevent theft, to resolve disputes, and to enforce our agreements.

Communication, personalization, marketing and advertising
We use the data we collect to deliver and personalize our communications with you. For example, subject to our obligations under applicable anti-spam laws, we may contact you by email or other means of electronic communication to inform you about new TOPRINGS LTEE products or services, to provide you with personalized service, to update you on a support issue or to invite you to take part in a survey.

Sales and after-sales
Our sales and after-sale services will use your data to process your purchase and configure and service your TOPRINGS LTEE product. We will obtain your contact information, product information, configuration details, and sales and service information when you purchase, service or repair a product from or through our sales and after-sale services as part of the sale or service and will use it to provide the services you request and notify you of issues in relation to your product. This information may be accessed by TOPRINGS LTEE to troubleshoot technical or other issues relating to the delivery of these services, to help continuously improve product quality, to cross-check information in certain circumstances such as in connection with warranty claims or to check if recalls have been property performed.

Employment and recruiting
When you submit a job application, we will collect and process your Personal Information for recruiting-related purposes, to manage your application, to determine if your application matches the role for which you applied, to communicate with you regarding your application or opening beyond the scope of your original application, and in order to better understand who is applying to TOPRINGS LTEE positions and how to better attract applicants for TOPRINGS LTEE vacancies.

Non-Personal Information

We also use Non-Personal Information. For example, we may:

• collect and analyze aggregated and/or de-identified information to produce statistical data for research purposes and to develop and improve our TOPRINGS LTEE products and services, including maintaining and improving the performance of our TOPRINGS LTEE products and services, developing and adding new features or capabilities;
• use cookies and similar technologies to provide the most relevant TOPRINGS LTEE advertising to you. Using cookies and collected data, we may create audiences that include lists of users and share them with authorized third parties in order to reach people who may have similar interest as those who interacted with TOPRINGS LTEE websites; and
• develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business.

5. HOW DO WE SHARE YOUR PERSONAL INFORMATION

Personal Information TOPRINGS LTEE has collected may be transferred to a limited range of third parties. In this case, your Personal Information will be shared with these third parties, but only for the purpose of performing services on behalf of and under instruction from TOPRINGS LTEE, and in accordance with this Privacy Policy.

The information is shared in a secure manner, using a consistent security protocol between TOPRINGS LTEE and the third parties. When TOPRINGS LTEE shares information with other parties, we ensure that they only use your Personal Information for the purposes for which it was provided in accordance with this Privacy Policy.

The types of third parties that we share information with are:

• Selected marketing agencies, which execute marketing campaigns on TOPRINGS LTEE’s behalf;
• TOPRINGS LTEE authorized distributors;
• Recruiting agencies (solely with respect to data collected in the context of recruitment); and
• Any third party authorized by us or by you to process Personal Information for the purposes contemplated in this Privacy Policy.

We may also disclose Non-Personal Information in a number of circumstances including, but not limited to, the circumstances identified above.

6. TOPRINGS LTEE’S LEGAL GROUNDS FOR PROCESSING YOUR PERSONAL INFORMATION

TOPRINGS LTEE will use your Personal Information described above as permitted by the different privacy laws in the countries where we operate. As such, to the extent permitted by applicable privacy laws, TOPRINGS LTEE will abide by the following principles:

• TOPRINGS LTEE has obtained your consent;
• It is necessary for the performance of a contract;
• TOPRINGS LTEE has a legal obligation to process your Personal Information;
• There is a vital interest for a data subject;
• A task is carried out in the public interest; and there is a legitimate interest for TOPRINGS LTEE to process your Personal Information, except where such interest is overridden by your fundamental rights and freedoms.

TOPRINGS LTEE reserves the right to disclose Personal Information to a third party if a law, regulation, search warrant, subpoena, or court order requires or authorizes us to do so.

7. HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION

Your Personal Information is retained only for as long as necessary for the purpose for which we obtained it and for any other permitted ancillary purposes. If information is needed for more than one purpose, we will retain it until the end date of the purpose with the longest duration; however, we will discontinue any use of information for purposes with earlier end dates as soon as such dates are reached.

Your Personal Information is kept secured and access is strictly limited to only those persons who need to use it for the relevant purpose.

Our retention periods are based on business needs and Personal Information that is no longer needed is either irreversibly anonymized or securely destroyed.

8. COOKIE POLICY

What is a cookie?
A cookie is a small text file placed on your computer when you visit a website. It is usually created when a new webpage is loaded.

Cookies store Non-Personal Information on your computer in order to manage your website experience, such as your web browser type. They are designed to hold a small amount of data specific to a particular user and website to allow web pages delivered to be tailored to a particular user, or some pages to contain some script which takes into consideration the data in the cookie and so is able to carry information from one visit to the website (or related website) to the next. Cookies also store preference information to customize your website experience. Most web browsers allow you to control cookies through their settings preferences.

We use cookies to manage TOPRINGS LTEE’s websites and email programs.

Cookies used on TOPRINGS LTEE’s websites

Necessary

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.

Analytics

These cookies help us to understand how visitors engage with the website. We may use a set of cookies to collect information and report site usage statistics. In addition to reporting site usage statistics, data collected may also be used, together with some of the advertising cookies described, to help show more relevant ads across the web and to measure interactions with the ads we show.

Functionality

We use a set of cookies that are optional for the website to function. They are usually only set in response to information provided to the website to personalize and optimize your experience as well as remember your chat history.

Advertisement

We use cookies to make our ads more engaging and valuable to site visitors. Some common applications of cookies are to select advertising based on what’s relevant to a user; to improve reporting on ad campaign performance; and to avoid showing ads the user has already seen.

Your cookie settings
You can completely disable some or all cookies in the advanced settings of your browser at any time. For more information on how to disable cookies.

Third-Party Analytics
We use automated devices and applications, such as Google Analytics, HubSpot and Zoho.

We also use services that enable us to better understand our users’ needs and optimize our platform and users’ experience. These services use cookies and other technologies to collect data on our users’ behavior (by tracking how much time users spend on which pages, which links users chose to click on, what users like or not) and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display on our website). This information is stored in a pseudonymized user profile, and it will not be used to identify individual users or to match it with further data on an individual user.

9. HOW DO WE PROTECT YOUR PERSONAL INFORMATION

TOPRINGS LTEE makes commercially reasonable efforts to ensure that Personal Information collected from you is protected against loss and unauthorized access. This protection applies in relation to information stored in both electronic and hard copy format. Access to your Personal Information is restricted to individuals who have a business need consistent with the reason the information was provided. In addition, TOPRINGS LTEE employs generally accepted information security techniques, such as firewalls and access control procedures, to protect Personal Infrmation against loss and unauthorized access.

Where we use service providers who might have access to your Personal Information, we require them to have privacy and security standards that are comparable to ours. We use contracts and other measures with our service providers to maintain the confidentiality and security of your Personal Information and to prevent it from being used for any other purpose.

International transfers of Personal Information
When sharing data with third parties in accordance with this Privacy Policy, your Personal Information may be transferred to countries where data protection laws may provide a lower standard of protection for your Personal Information than your jurisdiction of residence including the United States. We take great care in protecting your Personal Information and have put in place adequate mechanisms to protect it when it is transferred internationally. We will transfer your Personal Information in compliance with applicable data protection laws and will implement suitable safeguards to ensure that your Personal Information is adequately secured in accordance with all applicable laws. Please note that when your Personal Information is transferred outside your country of residence, it will be subject to the laws of the jurisdiction in which it is situated.

10. LINKS TO THIRD-PARTY SITES

Our websites may offer links to third-party websites. You should be aware that operators of linked websites may also collect your Personal Information (including information generated through the use of cookies) when you link to their websites. TOPRINGS LTEE is not responsible for how such third parties collect, use, or disclose your Personal Information, so it is important to familiarize yourself with their privacy policies before providing them with your Personal Information.

11. PROTECTING THE PRIVACY OF CHILDREN

TOPRINGS LTEE’s websites are not targeted to or intended for use by children. We do not knowingly collect Personal Information from children under the age of 16. Children under 16 years of age should not register nor provide TOPRINGS LTEE with any personally identifiable information without the consent of a parent or legal guardian.

12. CHANGES TO THIS PRIVACY POLICY

TOPRINGS LTEE reserves the right to modify this Privacy Policy at any time without notice. The Privacy Policy posted via this website shall be deemed to be the Privacy Policy then in effect and the date at the top of the Privacy Policy will be updated to reflect the date of effectiveness. We recommend that you check this website from time to time to inform yourself of any changes in this Privacy Policy.

13. YOUR RIGHTS OVER YOUR PERSONAL INFORMATION

You can ask TOPRINGS LTEE what Personal Information we hold about you, and you can ask us to correct it if it is inaccurate.

You can ask us to stop sending you commercial communications. The simplest way to do so is to withdraw your consent, which you can do at any time, either by clicking the unsubscribe link at the end of any newsletter and commercial communications, or by emailing, writing or telephoning us using the contact information below. Please note however that when you do so, you are withdrawing your consent from receiving commercial communications from TOPRINGS LTEE, but you might still continue to receive commercial communications from the distributors, who have their own independent consent management.

You can ask us to completely stop processing your Personal Information, and/or to erase it from our database. Please note that any request to stop the processing of your Personal Information or to be erased from our database will not be applicable when TOPRINGS LTEE has the obligation to communicate with you for health or safety related matter, such as safety recall or warranty matters regarding your TOPRINGS LTEE product(s).

For any of your requests, TOPRINGS LTEE may require relevant information or details in order to properly authenticate you.

You can help us maintain the accuracy of your Personal Information by notifying us of any changes to this information. In the event that you have any questions about TOPRINGS LTEE’s Privacy Policy or a complaint about our use of your Personal Information, including our use of service providers outside your jurisdiction of residence, you may contact our Privacy Officer in any of the following ways:

E-MAIL: acces_confidentiel@topring.ca
MAIL: TOPRINGS LTÉE
À l'attention de : Responsable de la protection des renseignements personnels
1020 Bd Industriel
Granby, QC
J2J 1A4
Canada

We are committed to working with you to obtain a fair resolution to any complaint or concern you may have about our use of your Personal Information. If, however, you believe that we have not been able to assist with your complaint or concern, you may have the right to lodge a complaint with the data protection authority in your country (if one exists in your country) or supervisory authority

We are committed to working with you to obtain a fair resolution to any complaint or concern you may have about our use of your Personal Information. If, however, you believe that we have not been able to assist with your complaint or concern, you may have the right to lodge a complaint with the data protection authority in your country (if one exists in your country) or supervisory authority.