Last Updated:September 25th, 2023
Table of Content
- Scope and Purpose
- Personal Information and Non-Personal Information
- What Kind of Personal Information Do We Collect
- How Do We Use Your Personal Information
- How Do We Share Your Personal Information
- TOPRINGS LTEE’s Legal Grounds for Processing Your Personal Information
- How Long Do We Keep Your Personal Information
- How Do We Protect Your Personal Information
- Links to Third-Party Sites
- Protecting the Privacy of Children
- Your Rights Over Your Personal Information
1. SCOPE AND PURPOSE
TOPRINGS LTEE is an importer and assembler of specialized compressed air products whose mission is to make compressed air more accessible through an exceptional experience.
2. PERSONAL INFORMATION AND NON-PERSONAL INFORMATION
- “Personal Information” means information about an identifiable individual; and
- “Non-Personal Information” means information that cannot be used to identify you (for example, aggregated statistical data)
Generally speaking, an individual’s business or professional contact information is not personal information, for example, an individual’s name, title, address, e-mail address or business telephone number. More specifically, and for greater certainty, under the Québec Act Respecting the Protection of Personal Information in the Private Sector, and as of September 22, 2023, sections 3 (collection, use, disclosure), 4 (retention and destruction) and 6 (data security) do not apply to information of an individual relating to the performance of a function in an enterprise, such as the name, title, position, address, e-mail address and telephone number of the individual’s workplace.
These same paragraphs also do not apply to personal information that is public information by law upon the coming into force of this policy.
3. WHAT KIND OF PERSONAL INFORMATION DO WE COLLECT
Information provided to us by you
We collect information you voluntarily provide to us, such as your name, language of communication, phone number, address, and email address when you want to learn more about TOPRINGS LTEE products and services, when you become the owner of a TOPRINGS LTEE product or when you contact our Consumer Services with your TOPRINGS LTEE products or for after-sale service.
Information collected automatically
We automatically collect information about you, such as information collected by cookies and similar technologies when you use our websites or other platforms. We may, for example, collect information about the type of device you use to access our websites, the operating system and version, your IP address, your general geographic location as indicated by your IP address, your browser type, the webpages you view on our websites, and whether and how you interact with content available on such websites.
Information collected from other sources
Information collected from your interactions with TOPRINGS LTEE
We have highlighted different occasions when TOPRINGS LTEE could potentially collect Personal Information from customers. The customer interactions with TOPRINGS LTEE are broken down into the following segments:
Learning about TOPRINGS LTEE
As you gather information about TOPRINGS LTEE, you may virtually or physically visit a site, browse our website, call our in-house sales representatives, physically visit a TOPRINGS LTEE-owned location, subscribe to TOPRINGS LTEE’s newsletters, participate in TOPRINGS LTEE-sponsored contests and sweepstakes or attend TOPRINGS LTEE-sponsored events. To learn more about TOPRINGS LTEE products, you may voluntarily provide Personal Information, such as your name, address and email address during these interactions. We may also collect information about you online via cookies or similar technologies when you visit our websites. Subject to our obligations under applicable anti-spam laws, we use this information to share news about events and about products offered by TOPRINGS LTEE. Additionally, IP addresses help us to better understand geographic information about visitors to our websites so that we can improve our websites for everyone.
It is our legitimate interest to process your Personal Information for these purposes.
Buying TOPRINGS LTEE products
If you decide to buy a TOPRINGS LTEE product, we offer ways for you to buy directly from us via our websites or at a TOPRINGS LTEE distributor. When you buy from us, you will be asked to provide information so that we can complete your purchase. We use this information to complete your transaction, follow up with you about your purchase, help with any delivery issues, handle returns, offer after-sale service, and other issues related to your purchase of TOPRINGS LTEE products.
Processing your Personal Information for this purpose is necessary for performance of the agreement we have with you. We only use payment information in connection with purchases of TOPRINGS LTEE products.
Registering your TOPRINGS LTEE products
As part of registering your TOPRINGS LTEE product for ownership, safety recall and warranty purposes, TOPRINGS LTEE will collect information such as your name, address, and email address. You are required to provide this information to register your TOPRINGS LTEE product. We collect this information to help establish ownership of individual TOPRINGS LTEE products, perform any safety recalls, and offer warranty and after-sale service to you.
It is our legitimate interest, and of vital interest to you in terms of safety recalls, to process your Personal Information for these purposes.
Getting help from TOPRINGS LTEE
From time to time, you may decide to contact our Customer Services for assistance with your TOPRINGS LTEE products. To be able to offer you the best service possible, we may collect certain data from you or your TOPRINGS LTEE products. We collect this information to give you the best and most efficient customer support possible.
It is our legitimate interest to process your Personal Information for these purposes.
4. HOW DO WE USE YOUR PERSONAL INFORMATION
TOPRINGS LTEE uses the data we collect to provide you with information on the TOPRINGS LTEE products and services we offer, which includes using data to improve and personalize your experience. We also use the data to communicate with you, for example, to advise you about your account, new TOPRINGS LTEE products or services available, security and other types of updates. TOPRINGS LTEE uses the data for the following purposes:
We use data to respond to customer inquiries, diagnose product problems, repair customers’ TOPRINGS LTEE products, and provide other customer care and support services.
Security, safety, and dispute resolution
We use data to protect your security and safety, to detect and prevent theft, to resolve disputes, and to enforce our agreements.
Communication, personalization, marketing and advertising
We use the data we collect to deliver and personalize our communications with you. For example, subject to our obligations under applicable anti-spam laws, we may contact you by email or other means of electronic communication to inform you about new TOPRINGS LTEE products or services, to provide you with personalized service, to update you on a support issue or to invite you to take part in a survey.
Sales and after-sales
Our sales and after-sale services will use your data to process your purchase and configure and service your TOPRINGS LTEE product. We will obtain your contact information, product information, configuration details, and sales and service information when you purchase, service or repair a product from or through our sales and after-sale services as part of the sale or service and will use it to provide the services you request and notify you of issues in relation to your product. This information may be accessed by TOPRINGS LTEE to troubleshoot technical or other issues relating to the delivery of these services, to help continuously improve product quality, to cross-check information in certain circumstances such as in connection with warranty claims or to check if recalls have been property performed.
Employment and recruiting
When you submit a job application, we will collect and process your Personal Information for recruiting-related purposes, to manage your application, to determine if your application matches the role for which you applied, to communicate with you regarding your application or opening beyond the scope of your original application, and in order to better understand who is applying to TOPRINGS LTEE positions and how to better attract applicants for TOPRINGS LTEE vacancies.
We also use Non-Personal Information. For example, we may:
- collect and analyze aggregated and/or de-identified information to produce statistical data for research purposes and to develop and improve our TOPRINGS LTEE products and services, including maintaining and improving the performance of our TOPRINGS LTEE products and services, developing and adding new features or capabilities;
- develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business.
5. HOW DO WE SHARE YOUR PERSONAL INFORMATION
The types of third parties that we share information with are:
- Selected marketing agencies, which execute marketing campaigns on TOPRINGS LTEE’s behalf;
- TOPRINGS LTEE authorized distributors;
- Recruiting agencies (solely with respect to data collected in the context of recruitment); and
We may also disclose Non-Personal Information in a number of circumstances including, but not limited to, the circumstances identified above.
6. TOPRINGS LTEE’S LEGAL GROUNDS FOR PROCESSING YOUR PERSONAL INFORMATION
TOPRINGS LTEE will use your Personal Information described above as permitted by the different privacy laws in the countries where we operate. As such, to the extent permitted by applicable privacy laws, TOPRINGS LTEE will abide by the following principles:
- TOPRINGS LTEE has obtained your consent;
- It is necessary for the performance of a contract;
- TOPRINGS LTEE has a legal obligation to process your Personal Information;
- There is a vital interest for a data subject;
- A task is carried out in the public interest; and there is a legitimate interest for TOPRINGS LTEE to process your Personal Information, except where such interest is overridden by your fundamental rights and freedoms.
TOPRINGS LTEE reserves the right to disclose Personal Information to a third party if a law, regulation, search warrant, subpoena, or court order requires or authorizes us to do so.
7. HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION
Your Personal Information is retained only for as long as necessary for the purpose for which we obtained it and for any other permitted ancillary purposes. If information is needed for more than one purpose, we will retain it until the end date of the purpose with the longest duration; however, we will discontinue any use of information for purposes with earlier end dates as soon as such dates are reached.
Your Personal Information is kept secured and access is strictly limited to only those persons who need to use it for the relevant purpose.
Our retention periods are based on business needs and Personal Information that is no longer needed is either irreversibly anonymized or securely destroyed.
What is a cookie?
A cookie is a small text file placed on your computer when you visit a website. It is usually created when a new webpage is loaded.
Cookies store Non-Personal Information on your computer in order to manage your website experience, such as your web browser type. They are designed to hold a small amount of data specific to a particular user and website to allow web pages delivered to be tailored to a particular user, or some pages to contain some script which takes into consideration the data in the cookie and so is able to carry information from one visit to the website (or related website) to the next. Cookies also store preference information to customize your website experience. Most web browsers allow you to control cookies through their settings preferences.
Cookies and other tracking technologies used on TOPRINGS LTEE’s websites
Strictly Necessary Cookies
Always Active – These cookies are necessary for the functioning of the website. They are in response to actions you have taken such as log-ins, language preferences, browser settings, and auto-fill forms. You can set your browser to alert you when these cookies are being used or to block them. Please be aware that some parts of the website may not work if you block these cookies.
These cookies are used by TOPRINGS LTEE and Facebook to measure, build, and improve Facebook advertising audiences. This works by uniquely identifying your browser and device and ensuring that TOPRINGS LTEE displays its Facebook advertising campaigns to users that would be interested in such advertising. This is done by analyzing which content is interacted with by a user.
These cookies are used by TOPRINGS LTEE and third parties to build a profile of your interests, show you relevant communications, as well as to understand the performance of the advertising. They track information such as browser and device identifiers, the number of unique visitors, the number of clicks on ads, and most recently loaded pages. They are also used to build consumer profiles, including showing ads based on products that are viewed or acts that have been taken on TOPRINGS LTEE websites. By disabling these cookies, you will not receive a targeting advertising experience across different websites.
These cookies are used by TOPRINGS LTEE and third parties to create audiences that include lists of users who have interacted with the TOPRINGS LTEE website in a particular fashion. These cookies do not contain any identifiers nor any personal identifiable information.
Your cookie settings
You can completely disable some or all cookies in the advanced settings of your browser at any time. For more information on how to disable cookies.
We use automated devices and applications, such as Google Analytics, HubSpot and Zoho.
9. HOW DO WE PROTECT YOUR PERSONAL INFORMATION
TOPRINGS LTEE makes commercially reasonable efforts to ensure that Personal Information collected from you is protected against loss and unauthorized access. This protection applies in relation to information stored in both electronic and hard copy format. Access to your Personal Information is restricted to individuals who have a business need consistent with the reason the information was provided. In addition, TOPRINGS LTEE employs generally accepted information security techniques, such as firewalls and access control procedures, to protect Personal Infrmation against loss and unauthorized access.
Where we use service providers who might have access to your Personal Information, we require them to have privacy and security standards that are comparable to ours. We use contracts and other measures with our service providers to maintain the confidentiality and security of your Personal Information and to prevent it from being used for any other purpose.
International transfers of Personal Information
10. LINKS TO THIRD-PARTY SITES
11. PROTECTING THE PRIVACY OF CHILDREN
TOPRINGS LTEE’s websites are not targeted to or intended for use by children. We do not knowingly collect Personal Information from children under the age of 16. Children under 16 years of age should not register nor provide TOPRINGS LTEE with any personally identifiable information without the consent of a parent or legal guardian.
13. YOUR RIGHTS OVER YOUR PERSONAL INFORMATION
You can ask TOPRINGS LTEE what Personal Information we hold about you, and you can ask us to correct it if it is inaccurate.
You can ask us to stop sending you commercial communications. The simplest way to do so is to withdraw your consent, which you can do at any time, either by clicking the unsubscribe link at the end of any newsletter and commercial communications, or by emailing, writing or telephoning us using the contact information below. Please note however that when you do so, you are withdrawing your consent from receiving commercial communications from TOPRINGS LTEE, but you might still continue to receive commercial communications from the distributors, who have their own independent consent management.
You can ask us to completely stop processing your Personal Information, and/or to erase it from our database. Please note that any request to stop the processing of your Personal Information or to be erased from our database will not be applicable when TOPRINGS LTEE has the obligation to communicate with you for health or safety related matter, such as safety recall or warranty matters regarding your TOPRINGS LTEE product(s).
For any of your requests, TOPRINGS LTEE may require relevant information or details in order to properly authenticate you.
MAIL: TOPRINGS LTÉE
À l'attention de : Responsable de la protection des renseignements personnels
1020 Bd Industriel
We are committed to working with you to obtain a fair resolution to any complaint or concern you may have about our use of your Personal Information. If, however, you believe that we have not been able to assist with your complaint or concern, you may have the right to lodge a complaint with the data protection authority in your country (if one exists in your country) or supervisory authority
We are committed to working with you to obtain a fair resolution to any complaint or concern you may have about our use of your Personal Information. If, however, you believe that we have not been able to assist with your complaint or concern, you may have the right to lodge a complaint with the data protection authority in your country (if one exists in your country) or supervisory authority.